Faq's
Everything You Need to Know About Shopping from the USA
Find answers to the most common questions about ordering products from the USA to Pakistan with USA2PK. Learn how our ordering process works, which stores you can shop from, payment options, delivery times, customs, order status updates, returns, storage and more.
1. What is USA2PK?
USA2PK helps customers in Pakistan purchase eligible products from US retailers. We review your product request, provide a quotation and, after approval and required advance payment, purchase and import the product on your behalf.
2. How do I order a product from the USA?
Browse products on USA2PK or send us the link of an eligible product from a supported US store. We’ll review the request and provide you with a quotation before the order proceeds.
3. Which US stores can I order from?
You can request eligible products from Amazon, eBay, Walmart and 100+ supported US stores. Product eligibility is reviewed before an order is confirmed.
4. Can I request a product that is not listed on USA2PK?
Yes. Send us the product link through our Get a Quote form or WhatsApp. Our team will review the product and provide a quotation.
5. Are the PKR prices shown on the website final?
No. Displayed PKR prices are not final or confirmed. Contact USA2PK to confirm the latest product price and total applicable import cost before ordering.
6. When is my order confirmed?
A quote request is not an order. Your order proceeds after you approve the quotation and USA2PK receives and verifies the required advance payment.
7. Do you accept debit or credit cards?
Debit and credit card payments are currently not accepted. USA2PK will provide the available payment instructions when your quotation is confirmed.
8. Is Cash on Delivery (COD) available?
No. Full payment through Cash on Delivery is not available. The required advance payment must be made before USA2PK purchases the product.
9. What is included in my quotation?
Your quotation will show the applicable costs for your requested order based on the information available at the time. Any cost that may change or require confirmation will be communicated before the order proceeds.
10. Are customs duties included?
Where applicable, customs duties and other import-related charges will be communicated as part of your order quotation.
11. How long does delivery take?
Delivery to Pakistan is estimated at 15–20 business days after your product reaches the USA2PK US warehouse. The retailer’s delivery time to our US warehouse is separate and depends on product availability and domestic US shipping. International delivery may also vary due to shipping conditions and customs clearance.
12. How can I check my order status?
You can request the latest available order status through WhatsApp. Please provide your name and order/reference number so our team can check and share the latest available update.
13. Do you provide warehouse storage?
Eligible orders may be stored at the USA2PK US warehouse for up to 30 days, subject to the applicable service terms.
14. Can I request photos of my package?
Photo requests may be available before an eligible package leaves our US warehouse. Availability and any applicable charge will be communicated by USA2PK.
15. Can multiple orders be combined?
Eligible orders may be consolidated where possible to help reduce shipping costs. Consolidation depends on the products, packages and shipping requirements.
16. Are there products USA2PK cannot import?
Yes. Some products may be restricted, prohibited or unsuitable for international shipping or import into Pakistan. USA2PK reviews product eligibility and may decline an order that cannot legally or operationally be processed.
17. Can I cancel, return or get a refund after placing an order?
Once USA2PK has purchased the product on your behalf, the order is generally non-returnable, non-exchangeable and non-refundable, except for eligible issues covered by our Return & Refund Policy.
If you want to cancel before USA2PK purchases the product, contact us as soon as possible. Cancellation and any refundable amount will depend on the order status and costs already incurred.
18. What happens after I submit a quote request?
Our team reviews the product link, availability and applicable import costs and contacts you using the details you provided. Submitting a request does not confirm an order.
19. Does USA2PK purchase the product for me?
Yes. Under the assisted-purchase service, once your quotation is approved and the required advance payment is received and verified, USA2PK purchases the approved product on your behalf.
20. How can I contact USA2PK?
For product enquiries, quotations and order support:
Email: info@usa2pk.com
WhatsApp: +92 300 0354354
21. Do I need my own US card or US shipping address?
No. Under USA2PK’s assisted-purchase service, you do not need your own US card or personal US shipping address. Once your quotation is approved and the required advance payment is received and verified, USA2PK purchases the approved product on your behalf and receives it at our US warehouse for further processing and shipment to Pakistan.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help. Send us your product link or contact USA2PK for assistance with your USA shopping order.