Terms & Conditions
Last Updated: September 15, 2026
Welcome to USA2PK. These Terms & Conditions govern your use of the USA2PK website and services. By accessing our website, requesting a quotation, approving an order or using our services, you agree to these Terms & Conditions.
Please review these terms before confirming an order.
1. About USA2PK
USA2PK helps customers in Pakistan purchase and import eligible products from US retailers and suppliers.
Under our assisted-purchase model, customers may browse products listed on USA2PK or send us a product link from a supported US store. USA2PK reviews the request, provides a quotation and, after quotation approval and receipt of the required advance payment, purchases the approved product on the customer’s behalf.
USA2PK then manages the applicable receiving, international shipping, customs clearance and delivery process to Pakistan.
2. Product Eligibility
Not every product available from a US retailer can be purchased, shipped or imported into Pakistan.
USA2PK may decline any product or order that is:
- Restricted or prohibited by applicable laws or regulations
- Restricted by a retailer, carrier or logistics provider
- Unsafe or unsuitable for international transportation
- Outside the services currently supported by USA2PK
- Otherwise unable to be legally or operationally processed
A submitted product link does not guarantee that the product can be purchased or imported.
3. Product Information
Product descriptions, specifications, images, availability and other product information may originate from third-party US retailers or suppliers.
Customers are responsible for reviewing the product link and confirming the correct:
- Product
- Model
- Size
- Color
- Variant
- Quantity
- Specifications
before approving a quotation.
USA2PK is not responsible for incorrect customer selections or inaccurate information supplied by a third-party retailer.
4. Website Prices
PKR prices displayed on the USA2PK website are not final or confirmed prices.
Displayed prices may change because of retailer pricing, availability, exchange rates, shipping costs, customs-related charges or other applicable costs.
Customers must obtain and approve a quotation before an order is confirmed.
5. Quotations
USA2PK reviews the submitted product details and provides a quotation based on the information available at the time.
The quotation may include applicable product, purchasing, shipping, import or other order-related costs.
Where a cost may change or requires later confirmation, USA2PK will communicate this as part of the order process.
A quotation does not confirm an order until the required approval and payment conditions have been completed.
6. Quote Requests Are Not Orders
Submitting a website form, product link, WhatsApp message, corporate enquiry or other quote request does not constitute a confirmed order.
Your order proceeds only after:
- USA2PK reviews and accepts the product request.
- You receive and approve the quotation.
- USA2PK receives and verifies the required advance payment.
USA2PK will then proceed with purchasing the approved product on your behalf.
7. Advance Payment
A required advance payment must be made before USA2PK purchases the product.
The applicable payment instructions and required amount will be communicated as part of the quotation or order confirmation process.
Customers should only make payment using payment details officially provided by USA2PK.
8. Payment Methods
Debit and credit card payments are currently not accepted.
Full payment through Cash on Delivery (COD) is also not available.
USA2PK will communicate the currently available payment method and payment instructions when your quotation is confirmed.
9. Product Purchase
After quotation approval and verification of the required advance payment, USA2PK purchases the approved product from the relevant US retailer or supplier on the customer’s behalf.
Product availability and retailer pricing may change before purchase. If a material change occurs before the purchase is completed, USA2PK may contact the customer for further approval.
10. US Warehouse & Processing
Products purchased through USA2PK may be delivered to the USA2PK US warehouse for receiving and processing before international shipment.
Eligible orders may be stored for up to 30 days, subject to applicable service conditions.
Eligible packages may also be consolidated where operationally possible.
11. Photo Requests
Photo requests may be available for eligible packages before they leave the USA2PK US warehouse.
Availability and any applicable charge will be communicated by USA2PK.
A photo request does not constitute a product inspection, authenticity verification, quality guarantee or technical assessment.
12. International Shipping
USA2PK arranges international shipping for approved orders from the United States to Pakistan.
Shipping methods may depend on the product, package, carrier, destination and applicable shipping requirements.
USA2PK may use third-party logistics providers and carriers to complete portions of the shipping and delivery process.
13. Customs Clearance & Import Charges
International orders may be subject to customs duties, taxes, regulatory charges or other import-related costs.
Where applicable, customs duties and other import-related charges will be communicated as part of your order quotation.
Customs decisions, inspections, assessments and clearance requirements may be controlled by relevant authorities and can affect processing or delivery times.
14. Delivery Time
Delivery to Pakistan is estimated at 15–20 business days after the product reaches the USA2PK US warehouse. The time required for the US retailer or supplier to deliver the product to our US warehouse is separate and depends on product availability, retailer processing and domestic US shipping. International delivery times may also vary depending on shipping conditions, customs clearance and other circumstances outside our control. All delivery timeframes are estimates and are not guaranteed delivery dates.
15. Delivery Information
Customers are responsible for providing accurate recipient, contact and delivery information.
USA2PK is not responsible for delays or delivery issues caused by incorrect or incomplete information supplied by the customer.
Additional costs resulting from incorrect delivery information may be the customer’s responsibility where applicable.
16. Order Status Updates
Customers may request an order status update through USA2PK’s available support channels.
When requesting an update, please provide your name and order/reference number.
Any status information provided reflects the latest information reasonably available to USA2PK at that time.
USA2PK does not represent this service as real-time shipment tracking unless a specific tracking service is provided for an order.
17. Order Changes
After a quotation has been approved, customers should contact USA2PK immediately if they need to request a change.
Changes cannot be guaranteed after the product has been purchased.
Changes to product specifications, quantity, delivery information or other order details may result in additional costs or require a revised quotation.
18. Cancellations
If you wish to cancel an order before USA2PK purchases the product, contact us as soon as possible.
USA2PK will review the order status and advise whether cancellation is still possible.
Once the product has been purchased, cancellation is generally unavailable except where USA2PK determines that an exception applies.
Any refundable amount will depend on the order status and costs already incurred.
19. Returns, Exchanges & Refunds
Once USA2PK has purchased the product on your behalf, orders are generally non-returnable, non-exchangeable and non-refundable, except for eligible issues covered by our Return & Refund Policy.
Change of mind, incorrect customer selection or finding a lower price elsewhere does not normally qualify for a return or refund.
Any approved return, exchange or refund may be subject to retailer conditions and applicable shipping, customs, handling or other non-recoverable costs.
20. Damaged, Defective or Incorrect Products
If an order arrives damaged, incomplete, significantly defective or materially different from the confirmed order, contact USA2PK as soon as reasonably possible.
You may be required to provide:
- Order/reference number
- Product details
- Description of the issue
- Clear photographs or other relevant evidence
USA2PK will review the claim and advise you of the available next steps.
Submitting a claim does not automatically guarantee a refund, replacement or return.
21. Third-Party Retailers & Manufacturers
Products are purchased from third-party US retailers or suppliers.
Retailer or manufacturer policies may apply to:
- Product warranties
- Returns
- Exchanges
- Defects
- Product quality
- Product support
Where reasonably possible, USA2PK may assist with communication regarding an eligible issue, but USA2PK cannot guarantee the decision or outcome of a third-party retailer or manufacturer.
22. Product Authenticity
USA2PK facilitates purchases from the retailer or supplier associated with the approved product request.
Unless expressly stated otherwise, USA2PK is not the manufacturer of products purchased through the service and does not independently certify or guarantee a third-party product’s authenticity.
Customers should review the selected retailer, seller and product information before approving their quotation.
23. Restricted & Prohibited Items
USA2PK will not knowingly process products that cannot legally or operationally be purchased, transported or imported.
Product eligibility may depend on applicable laws, customs requirements, carrier restrictions and product characteristics.
USA2PK reserves the right to refuse or stop processing an ineligible product request.
24. Corporate Orders
Corporate import requests are subject to product and operational review.
Submitting a corporate enquiry does not confirm:
- Product eligibility
- Import approval
- Pricing
- Availability
- Delivery timeframe
USA2PK will review the submitted business requirements before providing an applicable corporate quotation.
25. Customer Responsibilities
Customers agree to:
- Provide accurate information
- Submit the correct product link and specifications
- Review quotations carefully
- Make required payments through approved channels
- Provide accurate contact and delivery information
- Respond to requests for information where necessary
- Comply with applicable laws and import requirements
The customer is responsible for selections and information they approve.
26. Website Availability
USA2PK aims to keep its website and services accessible but does not guarantee uninterrupted or error-free availability.
Website features, product listings, prices, content and services may be updated, suspended or changed where reasonably necessary.
27. Limitation of Responsibility
To the extent permitted by applicable law, USA2PK is not responsible for losses or delays resulting from circumstances reasonably outside its control, including:
- Retailer delays or cancellations
- Carrier delays
- Customs inspections or clearance delays
- Regulatory actions
- Product availability changes
- Incorrect information provided by customers
- Events affecting transportation or logistics
Nothing in these Terms is intended to exclude responsibility that cannot legally be excluded.
28. Privacy
Personal information submitted to USA2PK is handled in accordance with our Privacy Policy.
Customers should review the Privacy Policy for information about how personal information may be collected, used, shared and retained.
29. Changes to These Terms
USA2PK may update these Terms & Conditions to reflect changes in services, operations or applicable requirements.
The latest version will be published on this page with an updated Last Updated date.
Continued use of USA2PK after an update constitutes acceptance of the revised Terms where permitted by applicable law.
30. Contact USA2PK
For questions regarding these Terms & Conditions, quotations or orders, contact:
Email: info@usa2pk.com
WhatsApp: +92 300 0354354