Return & Refund Policy

Last Updated: September 15, 2026

At USA2PK, we help customers in Pakistan purchase and import eligible products from US retailers. Because products are purchased specifically on behalf of customers and involve international shipping, customs clearance and related costs, returns, exchanges, cancellations and refunds are subject to the terms below.

By approving a quotation and making the required advance payment, you acknowledge and agree to this Return & Refund Policy.

1. General Return & Refund Policy

Once an order has been confirmed and USA2PK has purchased the product on your behalf, the order is generally non-returnable, non-exchangeable and non-refundable, except where an eligible issue described in this policy applies.

Customers should carefully review the product link, model, size, color, quantity, specifications and quotation before approving an order.

2. Before USA2PK Purchases the Product

If you request a cancellation before USA2PK has purchased the product, contact us as soon as possible.

If the purchase has not yet been completed, USA2PK will review the cancellation request and advise whether the order can be cancelled and whether any costs have already been incurred.

A cancellation request does not automatically guarantee a full refund.

3. After the Product Has Been Purchased

Once USA2PK has purchased the product from the US retailer or supplier, the order generally cannot be cancelled, returned, exchanged or refunded simply because the customer:

• Changes their mind
• No longer wants the product
• Selected the wrong size, color, model or variant
• Provided incorrect product information
• Found the product cheaper elsewhere
• No longer requires the order

Any exception will depend on the circumstances of the order and, where applicable, the US retailer’s return policy.

4. Eligible Issues

USA2PK will review a claim where there is a reasonable concern that:

• The product received is different from the product approved in the order.
• An incorrect item was purchased or supplied.
• The product arrives damaged.
• The product has a significant defect that was not disclosed before purchase.
• Part of the confirmed order is missing.

Submitting a claim does not automatically guarantee a return, replacement or refund. Each case will be reviewed based on the available evidence and circumstances.

5. Product Condition & US Retailer Responsibility

USA2PK assists with purchasing and importing products from third-party US retailers and suppliers.

Product quality, manufacturer warranties, retailer warranties and product-specific return conditions may be controlled by the original retailer, supplier or manufacturer.

Where an issue originates with the US retailer or manufacturer, USA2PK may assist with communication where reasonably possible, but the outcome remains subject to the applicable retailer or manufacturer policy.

6. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or materially different from the confirmed order, contact USA2PK as soon as reasonably possible after delivery.

Please provide:

• Your name
• Order or reference number
• Product details
• A clear description of the issue
• Clear photos or other relevant evidence

USA2PK will review the information and advise you of the available next steps.

7. Returns to US Retailers

If a US retailer accepts a return, any return may remain subject to that retailer’s return window, conditions, restocking fees and other requirements.

Any costs associated with returning an item to the USA, including international shipping or other applicable charges, will be communicated before proceeding.

USA2PK cannot guarantee that a US retailer or supplier will accept a return.

8. Exchanges

International exchanges are not automatically available.

If a retailer permits an exchange, USA2PK will review whether the exchange can reasonably be facilitated. Additional shipping, price differences, customs or other applicable charges may apply.

No exchange will be processed without confirmation from USA2PK.

9. Refunds

Where USA2PK approves a refund, the refundable amount will be determined based on the specific order and any costs that have already been incurred.

Non-recoverable costs may be deducted where applicable, including retailer charges, shipping, customs, handling, return shipping or other order-related costs.

USA2PK will communicate the approved refund amount before processing it.

10. Customs Duties, Taxes & Import Charges

Customs duties, taxes and other import-related charges that have already been paid or incurred may not be refundable.

Where applicable, customs duties and other import-related charges will be communicated as part of your order quotation.

11. Delivery Delays

Estimated delivery times are not guaranteed.

The current estimated delivery timeframe is 15–20 business days after the product reaches the USA2PK US warehouse.

Delivery times may vary depending on shipping conditions, customs clearance and other circumstances outside our control.

A delivery delay by itself does not automatically qualify an order for cancellation or refund.

12. Restricted or Prohibited Products

USA2PK may refuse or cancel a request involving products that cannot legally or operationally be purchased, shipped or imported.

If an order cannot proceed because of product restrictions, USA2PK will review the order status and any costs already incurred before determining whether any amount is refundable.

Customers should not assume that every product available from a US retailer is eligible for import to Pakistan.

13. Incorrect Information Provided by the Customer

Customers are responsible for providing accurate:

• Product links
• Product specifications
• Size, color and variant selections
• Quantity
• Contact information
• Delivery information

USA2PK is not responsible for issues resulting from incorrect information or selections provided and approved by the customer.

14. How to Report an Issue

For a return, refund, damage, incorrect-item or order-related issue, contact the USA2PK support team and provide your order/reference number and relevant evidence.

Email: info@usa2pk.com
WhatsApp: +92 300 0354354

Our team will review your request and advise you of the next steps.